Stage: Apply

Pilot

Have you identified where your pilot will take place and why?

What are the timelines for the pilot?

Duration, start date and end date.

Have you completed the following elements for your pilot:

A clearly defined plan
Allocation of resources
Success indicators
Review process
Observation points

Production

Have you considered the following elements before production?

Production in this Toolkit means “materialisation” of the solution. This can consist of physical products, digital products, purchasing of standard products and configuration of physical and digital products into a coherently designed solution.

Frequent users
Infrequent users
Service providers / staff
Accessibility for extreme users

Launch

Have you considered the following elements for your launch?

Time (holidays / recent bad press)
Budget (advertisements / materials / mailings)
Legislation

Remember: events are often the best opportunity to actively engage with and build a relationship with users and other stakeholders.


Monitoring

How will you monitor your newly launched solution?

Feedback template
Exit interviews
...

After launch, you need to monitor your solution to ensure its effectiveness, optimal usage and to identify when it is ready for an update.

This measurement is the second measurement for your project. The first one should have taken place during the Identify stage.

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