Stage: Create

Before moving onto the next stage, please summarise your activity in the Create stage here. This document can be expanded, printed and saved as required to provide a record of your work.

The CREATE stage will help you contract external suppliers and understand the development process. It outlines how to identify existing solutions that can inspire your project, provides guidance on how ideas and insights generated through stakeholder engagement are processed and used to prototype potential solutions.

Contact Supplier

Have you agreed on the brief?

The brief is a combination of your design brief and the supplier's proposal document.

Yes No

Have you agreed on:

Yes	No
		Success indicators and the desired outcome of the process?
		What is and isn't included in the supplier's quote?
		When internal resources and external suppliers are available
		Sign-off procedures, how to manage the dialogue and reporting between the supplier and yourself, how often and in which format?
		Whether or not to have a kick-off event? And if so, who should be present?
		Terms and conditions, payment terms, intellectual property (IP / IPR) and data protection?

Have both parties signed a legally binding contract to document all of the above?

Yes No

In the following steps it can be really beneficial to engage with your stakeholders. Stakeholders include public bodies but also citizens and service providers. It is important to develop solutions fit for all stakeholders.

Research

Have you got a good understanding of:

This information can be generated by you or the supplier.

Yes	No
		Existing challenges similar to yours and solutions to those challenges?
		Existing research, surveys and reports that are relevant to your project?
		Sensitivities among users and other stakeholders regarding your project?
		Which technologies - if applicable - are the most tested and reliable for solving your particular problem?
		Other specific considerations that need to be made in this arena, such as data security, anonymity or discretion etc.?

Understanding Users

Do you have a good understanding of who your stakeholders are?

You can do this by developing personas

Do you have an overview of the touchpoints varying stakeholders will go through?

You can do this by undertaking a touchpoint analysis

Ideas and Concepts

Include a summary of your idea generation session here:

This can be in the form of a short report, pictures, or whatever suits your needs best.

Include a summary of the idea selection here:

Also include the reasons why ideas were selected, based on your success indicators.

Include an overview of the developed concepts here:

A concept can take many different forms, depending on the type of solution. Include an overview that best demonstrates the varying concepts in the form of a short report, pictures, or whatever suits your needs best.

Prototype

Include an overview of the developed prototypes here:

Just like a concept a prototype can take many different forms, depending on the type of solution. Include an overview that best demonstrates the varying prototypes in the form of a short report, pictures, or whatever suits your needs best.

Now score the concepts against your success criteria:

You might choose to ask several decision makers and stakeholders to score the concepts and use an average score.

Download Worksheet